Citizen State Engagement for Service Delivery in South Asia: Community based Experiences in Advocating Municipal Services
Faisal Haq Shaheen*
Viewed as the backbone of the ‘informal city’, migrant labourers and low income communities represent the largest populations of many medium and large sized cities in South Asia.  The expanse and density of Karachi, Mumbai and Dhaka are testament to this unrelenting growth.  Continued migration to urban centres and the services oriented skill set of transient workers will feed urban growth and class polarization in the years to come. The policy aims and intergovernmental efforts to address service delivery to low income communities need to be harmonized. 

This paper reviews the literature and case study research on state and non state efforts to extend municipal services to informal sector communities in South Asia using ‘process tracing’ which maps service delivery experiences across the three mega cities, reflecting differentials between municipal and provincial power relations. Within the case study contexts, the agency of individuals and interests are seen to outpace the processes of institutions in addressing the needs of low income communities.

The findings from the ‘process tracing’ exercise reveal the importance of foundational elements for low income urban development. Furthermore, the complexities of obtaining services, through a labyrinth of municipal and provincial actors with opposing interests, points to the need for clearly defined boundaries between intergovernmental jurisdictions and more specifically, service providers.  Civil society actors can monitor the flash points of such efforts, bringing more transparency to the urban development process. 

* Mr. Faisal Haq Shaheen is a doctoral student at Ryerson University’s Policy Studies programme in Toronto, Canada and serves as a civil servant with the Municipality of Toronto.